Where is my Order
To estimate when your order will be delivered
please take into account, for security purposes and as a protection to our
customers, all online orders are subject to credit card authorization and
verification with the credit cardholder and issuing bank prior to processing.
You may be contacted within 24 business hours for further billing verification.
If we do not contact you, your order will be processed and you will receive a
shipping confirmation once your order is shipped.
As soon as your order is billed and shipped, we
will send an email confirmation with shipment and tracking details.
There are 2 ways you can track your order:
1. You can track your order on our website. Just Click
Here.
2. Find the USPS or Fedex number on your shipping confirmation email and
enter that tracking number at either www.fedex.com
or www.usps.com to check status of your online
order.
Please note that it can take up to 24 hours before tracking information is
updated on the shipping carrier's website (your order can be shipped either via
USPS or Fedex). Please consider the following when tracking your order:
-Credit card verification / approval must be made prior to processing your
order. In the event that your credit card is not authorized, A|X reserves the
right to cancel your order. Should this occur, an email notification will be
sent.
-Express and Express Plus orders placed after 2PM EST are processed the
following business day.
-Express and Same Day orders placed after 1pm orders are shipped during business
days (Mondays through Fridays, excluding holidays).
