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Returns & Exchanges
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A|X Exclusive Sunglass Sale*
*Offer valid online only. No cash value. Offer valid on select items only. Offer cannot be combined with other promotional offers unless stated. Offer is non-transferable and not valid for price adjustments. Offer applicable in the continental U.S., Hawaii and Puerto Rico only. A|X reserves the right to end this offer at any time without notice.

MENS:

A|X Cotton Underwear Sale - Limited Time Only*
*Offer applies to Standard Cotton Underwear only. Use code AXBRIEFS at checkout to purchase 2 Hip Briefs or Standard Briefs for $20. Use code AXUNDERWEAR at checkout to purchase 2 Boxer Briefs or Square Cut Briefs for $30. Both offers are  applied at the point of purchase. Offer can only be applied once to any transaction. Promotional offer cannot be combined with any other discount or applied to past orders. Offer is non-transferable and not valid for price adjustments. No cash value. Offer applicable in the Continental U.S. only. A|X reserves the right to end this offer at any time without notice.

WOMENS:

Purchase 2 Women's V-Neck Pima T-Shirts for $40*
*Enter code AXVNECK at checkout. Offer valid Thursday May 29, 2008 through Sunday August 24, 2008 or while supplies last. Offer available online and in-stores in the United States, Puerto Rico, and Canada.  Offer is applied at the point of transaction. Offer may not be combined with any other promotion or applied to past orders. Offer is non-transferable and not valid for price adjustments or substitutions. Offer void where prohibited. No cash value. A|X reserves the right to end this offer at any time without notice.


Save on A|X Rib Tanks - 2 for $36*
*Enter code AXTANK1 at checkout. Offer valid through Sunday August 24, 2008 or while supplies last. Purchase any 2 Rib Tanks on your next order and pay $36 for both!  Offer applies to full-priced Rib Tanks only.  Regular retail price of Rib Tank is $22. $36 for both Rib Tanks will be applied at the point of purchase. Offer valid online only. Promotional offers cannot be combined with any other discount or applied to past orders.  Offer is non-transferable and not valid for price adjustments. No cash value. Offer applicable in Continental U.S. only. A|X reserves the right to end this offer at any time without notice.


Return Exchange Policy

If you are not completely satisfied with your purchase, we will gladly issue a refund within 30 days of the purchase date. All merchandise must be unworn and must have its original tags attached .  Credit will be issued for the original amount paid on the merchandise returned, excluding the shipping and handling fee.  Refunds are issued in the original form of payment only.  If the order was paid by multiple methods, the refund will be issued first to the credit card, unless otherwise specified. In order to expedite your return or exchange request in a timely manner, please be sure to fill out the enclosed Return & Exchange form and send it back along with your return package.


A few more things to note...

To mail the product(s) back to us, simply use the prepaid return SmartLabel enclosed in your package. Please note it may take up to 10-14 business days before your package may arrive to our facilities due to the shipping carrier. We will email you a receipt confirming the return / exchange as soon as it is processed. If you misplaced the return SmartLabel, just call or email us at 1.800.717.AXAX or at custserv@armaniexchange.com.

Smartlabel is simple. Just follow the procedure:

  • Use the enclosed pre-paid return label for your convenience.
  • No waiting in line with easy drop off at any U.S. Mail location.
  • Track your return by visiting www.tracking.smartlabel.com and refer to your return number on upper portion of the information. Input the return number into the Smart Label tracking system with no dashes or spaces.
  • PLEASE NOTE: It is important that you retain the return tracking number that is on your return label to track your return. A|X will not be able to track your return package without that tracking number.

You may also return to any A|X store location in the U.S. Please Note: Any store purchases though cannot be returned to the online store.

Rush Exchanges

Rush Exchanges

*This applies to in-stock items.

Eyewear Returns/Exchanges
A|X Armani Exchange Eyewear is s

A|X Armani Exchange Eyewear is sold in select A|X stores, department stores, boutiques, and on our website.

Returns/Exchanges

With the Original Receipt

-Within 30 days and with the original protective case, eyewear may be exchanged or returned.

-After 30 days and with the original protective case, a merchandise exchange or merchandise credit will be issued for merchandise purchased in stores.  For online purchases, a merchandise exchange only applies.

-We offer a one-time price adjustment when the original invoice is presented within 10 days of purchase.

-A|X Armani Exchange eyewear may not be returned or exchanged in A|X Armani Exchange stores if it was purchased at a department store or boutique other than A|X.

Without the Original Receipt

-Eyewear may not be returned to A|X Armani Exchange online without the original invoice.

Worn/Damaged Eyewear

-Worn/damaged eyewear without the original protective case may not be returned or exchanged.

Without the Eyewear Case

-Eyewear may not be returned without the original protective case.

Defective Eyewear

-Within the original receipt and protective case, eyewear may be exchanged or returned within 30 days.

-After 30 days, clients should contact the manufacturing company, Safilo, at 800-578-8767.

Eyewear purchased at Department Stores or Boutiques

-A|X Armani Exchange eyewear purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased. The customer is subject to the terms of the original store's return policy.

-Damaged or defective A|X Armani Exchange eyewear purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased (subject to the terms of the original store's return policy) or can be exchanged through the manufacturing company, Safilo, at 800-578-8767.

Watch Returns/Exchanges
Shoe Returns Watch Collection Returns/ Exchanges

A|X Armani Exchange Watch Collection is sold in select A|X stores, department stores, boutiques, and on our website.

With the Original Receipt

-Within 30 days and with the original packaging, watches may be exchanged or returned.

-After 30 days and with the original protective case, a merchandise exchange or merchandise credit will be issued for merchandise purchased in stores. For online purchase, you may only exchange merchandise.

-We offer a one-time price adjustment when the original invoice is presented within 10 days of purchase.

-A|X Armani Exchange watches may not be returned or exchanged in A|X Armani Exchange stores if purchased at a department store or boutique.

Without the Original Receipt

-Watches may not be returned to A|X Armani Exchange online without the original invoice.

Worn\Damaged Watches

-Worn/damaged watches without the original protective case may not be returned or exchanged.

Without the original packaging

-Watches may not be returned without the original protective case.

Defective Watches

- Defective watches may be exchanged or returned within 30 days with the original receipt and original packaging.

-After 30 days or without the original receipt, defective watches may be exchanged by calling 800-699-0557.

Watches Warranty

-All watches carry a 2 year limited warranty on the movement and against manufacturer's defect.

Information on Additional Links

-First two links are free, any additional links are $3 each pus shipping and handling.

-Call Customer Service at 1-800-699-0557 for more information.

Watches purchased at Department Stores or Boutiques

-A|X Armani Exchange watches purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased. The customer is subject to the terms of the store's return policy.

-Damaged or defective A|X Armani Exchange watches purchased at department stores and boutiques can only be returned or exchanged to the original store where the product was purchased or can be exchanged through the manufacturing company, Fossil at 800-699-0557.

Price Adjustment Policy
Price Adjustment Policy

A|X Armani Exchange Online offer price adjustments for online purchases only. If you find that an item you purchased has been markdown from the purchase price, we will credit you the difference. Send us a request within 7 days of the order date for the price adjustment to be honored. Contact us by calling 1.800.717.AXAX or send us an email to priceadjust@armaniexchange.com. We will refund the adjusted amount to the original credit card or A|X Gift Card used for the purchase.  Please note that price adjustments can only be issued for the difference between the amount that was paid by the customer and the sale price.

For price adjustments on purchases made in our stores, please review the information printed on the back of the receipt.