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Phone: 1.800.717.AXAX 24/7
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Payment Options
Payment Options

A|X Armani Exchange online accepts the following forms of payment:
Visa
MasterCard
American Express
Discover
JCB

The following cannot be accepted as forms of payment online:
ATM Cards
Checks (any type, i.e. personal, traveler's, cashier's, etc)
Money Orders
Cash
Store Issued Merchandise Credit
Store Purchased Gift Certificate
COD's

PLEASE NOTE: All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email. So that your order is shipped without delay, please make certain the billing information you have given us exactly matches your credit card issuing bank records. Verification and order processing normally takes one business day. If the information you have provided does not match your credit issuing bank records, your order will be unsuccessful. This may result in your bank holding authorized funds.  Funds will be released within 2-3 business days at the discretion of your issuing bank.  In the event of this occurrence, please contact your bank for further information.

We accept credit cards that have been issued by a bank within the U.S. or Canada and have a valid billing address within the United States, Canada and Puerto Rico only. International credit agencies may differ from U.S. credit banks.  Funds will be released at the discretion of the bank that issued your credit card.

Changes & Cancellation

Our goal is to provide the fastest possible service by processing orders within one business day of receipt. There is a good possibility that by the time you call with a change or cancellation, your order may have already been processed and your package could be on it's way to you. To request a cancellation or change to your order, call 1.800.717.AXAX or send us an email at custserv@armaniexchange.com. Please include your order number and the specific details regarding the modifications. You will receive an email notification within 1 to 2 business days whether or not we were able to accommodate your request.

Note: If you are contacting us after business hours, please allow up to 12 hours to receive a response to your phone call or email. We will try our best to accommodate your order related requests such as, cancellations or adjustments, if your order has not already been processed.

Order Status

Check the status of your order anytime online by visiting A|X Insider account or by clicking on Track Order. Please note that it may take up to 24 hours before tracking information appears on the carrier's website.

PLEASE NOTE: All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email. So that your order is shipped without delay, please make certain the billing information you have given us exactly matches your credit card issuing bank records. Verification and order processing normally takes one business day. We accept credit cards that have been issued by a bank within the U.S. or Canada and have a valid billing address within the United States, Canada and Puerto Rico only.

Promotions & Sweepstakes

Get an A|X Scarf with Purchase of $150 or More*
*Receive an A|X Scarf with purchase of $150 or more. Offer valid in stores and online from 11.5.09 through 11.9.09 or while supplies last. To redeem online, enter code AXSCARF. Offer is applied at the point of purchase. Offer applicable online and in stores in the United States and Puerto Rico.

Deal of the Week*
*Offers valid online and in stores. Offers begin 11.2.09 and last through 11.8.09. Discounts automatically taken at checkout. Take 20% Off Select Men’s and Women’s Party Styles. Women’s styles include N5K734CY, N5M988HA, N5W100FT, N5W102KK, and N5SC946 ONLY. Men’s styles include N6Q603PI, N6W147CR, N6W125HD, N6HA077, and N6M258MN ONLY. Discounts taken on merchandise total, tax and shipping excluded. Offer applicable online only.

Free Standard Shipping on Orders of $100 or More*
*Offer valid online only. Discount automatically taken at checkout. Offer applies to free ground shipping or discount off express shipping. Discount taken at checkout. Offer applies to orders with a merchandise total of $100 or more, tax and shipping excluded.

Promotional offers cannot be combined with any other discount or applied to past orders. No substitutions, exchanges or price adjustments. Offers are non-transferable and have no cash value. Mass distribution of these offers are prohibited. A|X reserves the right to end these offers and may be subject to change at any time without notice. No substitutions, exchanges or price adjustments.

MENS:

A|X Cotton Underwear Sale - Limited Time Only*
*Offer applies to Standard Cotton Underwear only. Discounts automatically taken at checkout. Offer applies to purchase of 2 Hip Briefs or Standard Briefs only for $28. Offer applies to purchase 2 Boxer Briefs or Square Cut Briefs only for $38. Both offers are applied at the point of purchase. Offer can only be applied once to any transaction. Promotional offer cannot be combined with any other discount or applied to past orders. Offer is non-transferable and not valid for price adjustments. No cash value. Offer applicable in the Continental U.S. only. A|X reserves the right to end this offer at any time without notice.

 

General Promotion Rules

A|X Armani Exchange Online offers promotions throughout the year via emails, postcards, and newspaper/magazine inserts. Register and you have the option to sign up for email updates about upcoming events and promotions.

Specific instructions and rules will be listed on the promotion invitation since promotions will vary.  Unless specified, offers are valid for one time use only. Promotion codes cannot be combined with any other promotions unless otherwise stated.

Additionally, please ensure that if you have a promotion code, please be sure to enter the promo code before the end of the checkout process. Once your order has been submitted without a promo code, A|X cannot adjust your final order total.

When applicable, each online promotion will have a unique Promotion Code associated with it. This code must be entered so that your promotion is correctly applied to your order. Simply enter the code during checkout. In the final step of checkout, you can review your order to ensure the promotion was accepted.

If there is a problem with the promotion code you have used, a message will appear detailing the error. If you need further assistance using the promotion, please contact us at 1.800.717.AXAX or email us at custserv@armaniexchange.com

 

Alterations

A|X Armani Exchange offers free hem alterations of regularly priced pants/jeans free of charge.  You can have items altered by taking it to one of out A|X Armani Exchange specialty stores along with your order invoice.  Sale merchandise and all other alterations are subject to charge. Alteration pricing is determined by each store as tailor's service prices vary. More detailed alterations (e.g. adjusting waists or taking in jackets) are not offered. Altered merchandise may not be returned or exchanged unless there is an error with the alteration or a quality issue with the hem.